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  • Terms & Conditions

Terms & Conditions – ThinkInk Packaging

Introduction

Please read these Terms and Conditions carefully. They govern your access to and use of the ThinkInk Packaging website. By visiting or using this site, you agree to be bound by these Terms and any additional rules or policies posted in connection with specific services or areas of the website. All such additional terms are incorporated here by reference.

ThinkInk Packaging reserves the right to update these Terms at any time without prior notice. You should review them each time you use the site.

Copyright Notice

Copyright © 2015–2025 ThinkInk Packaging. All rights reserved.

No part of this website, including content, images, or software, may be copied, reused, or redistributed without written permission.

Content Responsibility & Intellectual Property

ThinkInk Packaging reserves the right to reject any packaging or print order that it deems inappropriate or unlawful at any stage of the production process.

We are not responsible for legal claims related to trademark infringement or misuse of copyrighted content provided by the customer. You are solely responsible for the content you submit for printing or publication.

Returns and Refunds

All ThinkInk Packaging products are custom-made. Production begins only after you approve the final design and specifications. We work closely with every client to ensure accuracy and satisfaction.

Return requests may be accepted before production begins. After production starts, returns are only accepted for confirmed manufacturing defects, or incorrect items delivered.

All return or reprint requests must be initiated within 3 business days of receiving the product. Approved returns must be received within 30 business days..

All products are custom-made and cannot be resold. Returns are only accepted in cases of confirmed defects.

Restocking Fee:

We do not charge a restocking fee. Returns may be accepted prior to production. After production has started, returns are only accepted in cases of confirmed production defects and must meet our return conditions.

Inspection & Reporting

Please inspect your order upon delivery. If you discover any issues or defects, contact support@thinkinkpackaging.com  within three (3) business days of receiving your order.

Defects Caused by ThinkInk Packaging

If a confirmed production error is found:

  • We will reprint the full order at no additional cost.

  • You must return the full order within (30) business days.

  • Return shipping will be provided at no cost for defective items.

  • Supporting evidence, such as photos, is required.

Errors Caused by the Client

If an error was due to your own artwork or approval:

  • No refunds or reprints will be issued unless the full order is returned prior to production starting..

  • Refunds may be issued with deductions for printing, setup, and shipping costs if eligible..

All claims must be submitted within the stated timeframes.

Order Cancellations

Orders are processed in four stages:

  1. Stage 1 – Payment received and confirmed.

  2. Stage 2 – Artwork/design work begins.

  3. Stage 3 – Artwork approved and sent for printing.

  4. Stage 4 – Printing complete and order prepared for shipping.

Cancellation fees:

  • Stage 1: $15 + 5% of the order total (processing fees)

  • Stage 2: Minimum 20% cancellation fee

  • Stage 3: Minimum 50% cancellation fee (if possible)

  • Stage 4: Cannot be cancelled

Cancellations must be made by phone. Emails are not accepted for cancellations.

Payment Methods:

We accept secure payments via PayPal.

After finalizing your custom packaging order and receiving your artwork approval, our team will send you a secure PayPal invoice via email.

You can complete payment using your PayPal account or a debit/credit card through PayPal. And we do not store any payment information. All transactions are processed securely via PayPal.

Production begins only after payment is confirmed. 

Color Proofs & Printing Variations

Please note:

  • Slight color differences may occur between digital proofs and final prints due to equipment and material variations.

  • These differences are industry standard and generally acceptable.

  • Clients are encouraged to request printed proofs (available at additional cost) if exact color matching is critical.

Overruns & Underruns

Orders may be delivered with slight overages or shortages of up to 10% without additional charge. Significant underruns will be adjusted and charged accordingly.

Customer-Supplied Artwork

  • Submit files in CMYK format with at least 300 DPI resolution.

  • We are not responsible for changes that occur during RGB to CMYK conversions.

  • We are not liable for blurry, low-quality, or distorted images provided by the customer.

Proofs & Layout Approvals

You are responsible for reviewing all artwork and job specifications. We will send you a proof and spec sheet via email after your order is placed.

  • Review all details including spelling, design, layout, and delivery instructions.

  • Approve the proof only when everything is correct.

  • Once approved, your order will be sent to production as-is.

  • We are not responsible for errors not identified before approval.

Color Accuracy

We strive to match your approved proof as closely as possible, but color variations of up to 10% are industry standard.

To ensure exact color matching, we recommend ordering a hardcopy proof (available for an extra fee). We are not responsible for color mismatches if a hardcopy proof is not requested.

Reprints

Claims for defective or missing items must be made within 3 business days of delivery.

To qualify for reprints:

  • You must return 100% of the defective order within 30 days of delivery.

  • If a product is found defective due to ThinkInk Packaging's error, we will reprint it at no cost and cover the return shipping. If the issue is caused by the customer, return shipping is the customer's responsibility.

  • Final approval is required from ThinkInk Packaging before reprints are processed.

Shipping and rush printing charges are non-refundable under any circumstance.

Shipping Policy

We currently ship to the United States (and Canada, if applicable).

  • Standard transit times are 3–7 business days after production.
  • Priority production orders (6–8 business days) may qualify for faster shipping based on location and service.

Final shipping costs and timeframes are confirmed after design approval and invoice payment.

Production Timeline

All products are made-to-order. Production begins after final design approval.

Estimated production times:

  • Standard production: 10–14 business days

  • Priority production: 6–8 business days (additional charges apply)

Final approval must be received by 11:00 AM Eastern Time (ET) for same-day processing. Approvals after this time will move to the next business day.

Disclaimer

ThinkInk Packaging is not responsible for shipping delays due to:

  • Carrier issues

  • Weather conditions

  • Technical problems

  • Holidays or events beyond our control

Disclaimer of Warranty

This website and its content are provided “as is” without any warranties, express or implied.

We do not guarantee uninterrupted or error-free operation of the site. We are not liable for any losses or damages resulting from your use of this site or our products, including but not limited to:

  • Loss of data

  • Delivery delays

  • Order errors caused by user input

  • Third-party misuse of copyrighted content

Indemnification

By using this site, you agree to indemnify and hold harmless ThinkInk Packaging and its affiliates, employees, and licensors against any claims, damages, or losses resulting from your breach of these Terms or your use of custom content that violates third-party rights.